Terms of service
TERMS & CONDITIONS
Last updated: 28 September 2026
These Terms & Conditions (“Terms”) govern purchases made through bila.studio (the “Website”).
The seller and operator of the Website is:
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
Company ID (IČO): 04027434
Email: info@bila.studio
(“BILA”, “we”, “us”, “our” or the “Seller”).
These Terms apply primarily to purchases made by consumers. A consumer is an individual acting outside their trade, business or profession.
Nothing in these Terms limits any mandatory consumer rights granted by applicable law.
1. Products
BILA creates and sells fine jewellery, including handcrafted gold jewellery and jewellery set with natural diamonds.
The main characteristics, materials, dimensions and other relevant specifications of each piece are described on the relevant product page.
Because our jewellery is handcrafted, minor variations in finish, dimensions, stone appearance or other details may occur. Such natural or handmade variations do not constitute a defect provided that the product otherwise conforms to the agreed description and applicable legal requirements.
Product photographs are intended to represent our jewellery as accurately as reasonably possible. Colours and scale may nevertheless appear differently depending on the device or display used.
2. Made-to-Order Jewellery
Unless expressly stated otherwise, BILA jewellery may be made to order after your purchase.
The estimated production and delivery time displayed on the Website is currently approximately 4–6 weeks.
This period is an estimate. Where circumstances affecting production arise, we will inform you of any material delay.
The fact that a standard product is made after an order is placed does not by itself remove a consumer’s statutory right of withdrawal.
However, the statutory right of withdrawal may not apply where a piece has been made according to the customer’s individual specifications or clearly personalised for that customer, to the extent permitted by applicable law.
Where an order is genuinely personalised or custom-made and the statutory right of withdrawal will therefore not apply, we will make this clear to the customer before the order is placed.
3. Prices
All prices displayed on the Website are shown in the currency indicated on the Website.
Unless expressly stated otherwise, prices displayed to consumers include applicable taxes.
Delivery charges, if applicable, are shown separately before the customer submits the binding order.
For deliveries outside the European Union, customs duties, import taxes or other charges imposed by the destination country may apply. Unless expressly stated otherwise during checkout, such charges are not included in the purchase price and are the responsibility of the customer.
4. Placing an Order
Products may be selected and added to the shopping cart through the Website.
Before submitting an order, you will have an opportunity to review the products selected, quantities, price and other order information and to correct errors.
Before placing a binding order, you will also be given access to these Terms.
By submitting an order using the checkout button indicating an obligation to pay, you place a binding order for the selected products and acknowledge that the order entails an obligation to pay.
After receiving your order, we will send an electronic confirmation to the email address provided during checkout.
The purchase contract is concluded when we accept your order and confirm that acceptance electronically, unless the checkout process expressly states otherwise.
We reserve the right to decline an order before a contract is concluded for legitimate reasons, including an obvious pricing error, inability to produce the product, suspected fraud or circumstances making fulfilment impossible.
If payment has already been taken for an order that we cannot accept, the relevant amount will be refunded.
5. Payment
Available payment methods are displayed during checkout and may depend on the customer’s country, currency and device.
Payment services may be provided by Shopify or third-party payment providers.
The customer must provide complete and accurate payment and billing information.
We do not require customers to send full payment card details directly to us by email.
6. Delivery
We deliver to the destinations made available during checkout.
Available delivery methods, shipping charges and relevant delivery information are displayed before the order is completed.
Because our pieces are made with specialist craftsmanship, made-to-order jewellery generally requires approximately 4–6 weeks for production and delivery, unless a different timeframe is specified on the relevant product page or agreed with you.
If we become aware of a significant delay, we will contact you using the details provided with your order.
Risk of loss or damage to goods purchased by a consumer passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
Customers are responsible for providing a complete and correct delivery address.
7. Right of Withdrawal — EU Consumers
If you are a consumer and applicable EU/Czech consumer law applies to your purchase, you generally have the right to withdraw from a distance purchase contract without giving any reason within 14 days.
For the purchase of goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement sent to:
info@bila.studio
or by post to:
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
You may use the Model Withdrawal Form at the end of these Terms, but its use is not mandatory.
It is sufficient to send your notice of withdrawal before the withdrawal period expires.
8. Effects of Withdrawal
If you validly withdraw from the contract, we will reimburse payments received from you in accordance with applicable law, including the cost of standard delivery where required by law.
If you selected a more expensive delivery method than the least expensive standard delivery method offered by us, we are not required to reimburse the additional delivery cost beyond the amount required by applicable law.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first, where permitted by law.
You must return the goods without undue delay and no later than 14 days after communicating your withdrawal to us.
Unless applicable law or an agreement with us provides otherwise, the customer bears the direct cost of returning goods following a withdrawal.
You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
When returning fine jewellery, we strongly recommend using appropriately insured and trackable shipping suitable for the value of the item.
9. Personalised and Custom-Made Jewellery
The statutory right of withdrawal does not apply where goods are made to the consumer’s specifications or are clearly personalised, where the requirements for that statutory exception are satisfied.
This may apply, for example, to jewellery individually engraved at your request or jewellery manufactured according to specifications uniquely requested by you that are outside our standard product options.
A standard BILA piece does not become non-returnable merely because we manufacture it after receiving your order.
Where the withdrawal exception applies to a particular custom order, we will inform you before the order is placed.
This exception does not affect your statutory rights if the personalised or custom-made product is defective or does not conform to the contract.
10. Condition of Returned Jewellery
Please handle jewellery with appropriate care while deciding whether to keep it.
Where a consumer exercises a statutory right of withdrawal, we will not refuse the withdrawal merely because the packaging has been opened.
However, under applicable law, you may be responsible for diminished value caused by handling the jewellery beyond what is necessary to inspect its nature, characteristics and functioning.
Please return jewellery securely packaged and, where reasonably possible, together with the packaging and accessories supplied with it.
11. Defective or Non-Conforming Products
Consumers have statutory rights in relation to goods that are defective or do not conform to the purchase contract.
Under applicable Czech consumer law, the Seller is responsible for defects that existed when the goods were received and that become apparent within the statutory period, including defects that become apparent within two years of receipt where the statutory conditions are satisfied.
Depending on the circumstances and applicable law, you may be entitled to remedies including repair, replacement, a reasonable reduction in price or withdrawal from the contract.
Normal wear and tear, damage caused by accident, misuse, improper storage, unauthorised modification or repair, or failure to follow reasonable care instructions is not considered a product defect where the Seller is not legally responsible for such damage.
Nothing in this section restricts mandatory statutory consumer rights.
12. Complaints / Claims
If you believe your jewellery is defective or does not conform to the contract, please contact:
info@bila.studio
Please provide, where possible:
your name and order number;
a description of the issue;
photographs showing the issue; and
the remedy you are requesting.
We will provide confirmation of a consumer complaint/claim as required by applicable law.
Consumer complaints will be handled without undue delay and no later than the statutory deadline, unless a longer period is individually agreed with the consumer where legally permitted.
13. Jewellery Care
Fine jewellery requires appropriate care.
Gold, gemstones and polished surfaces may naturally develop signs of wear through normal use. This alone does not necessarily constitute a defect.
Customers should avoid exposing jewellery unnecessarily to harsh chemicals, abrasive materials or conditions likely to damage the piece and should follow any care instructions supplied with the product.
These care recommendations do not restrict statutory rights relating to defective goods.
14. Hallmarking and Materials
Product descriptions specify the principal materials used in each piece.
Where required by applicable Czech law, precious-metal jewellery is hallmarked or otherwise handled in accordance with applicable assay and hallmarking requirements.
15. Intellectual Property
All Website content, including BILA jewellery designs, photographs, graphics, texts, logos, branding and other creative materials, is protected by intellectual property laws.
Unless permitted by law or expressly authorised by us, Website content may not be copied, reproduced, commercially exploited, distributed or used to manufacture derivative products.
Purchasing a piece of jewellery does not transfer intellectual property rights in the design of that jewellery.
16. Personal Data
Personal data is processed as described in our Privacy Policy and Cookie Policy.
Personal data necessary to process and fulfil an order is processed primarily because it is necessary for entering into and performing the purchase contract and for compliance with applicable legal obligations.
17. Liability
Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.
We are not responsible for loss caused by circumstances outside our reasonable control to the extent permitted by applicable law.
18. Alternative Dispute Resolution
If a consumer dispute arising from a purchase contract cannot be resolved directly between you and us, consumers may use the competent alternative dispute resolution body.
For consumer disputes within the competence of the Czech Trade Inspection Authority, the relevant body is:
Czech Trade Inspection Authority
(Česká obchodní inspekce — ČOI)
Central Inspectorate — ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Information concerning alternative dispute resolution is available on the Czech Trade Inspection Authority website.
19. Governing Law
These Terms and purchase contracts concluded through the Website are governed by the laws of the Czech Republic.
If you are a consumer habitually resident in another country, this choice of law does not deprive you of mandatory consumer protections applicable to you under rules that cannot be contractually excluded.
Jurisdiction is determined in accordance with applicable law.
20. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase is the version made available to you when the relevant order is placed.
21. Contact
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
Company ID (IČO): 04027434
Email: info@bila.studio
WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
Email: info@bila.studio
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
PRIVACY POLICY
Last updated: 28 September 2026
This Privacy Policy explains how we collect and process personal data when you visit bila.studio, purchase BILA jewellery, create an account, subscribe to communications, book or request services, or otherwise communicate with us.
1. Data Controller
The controller of your personal data is:
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
Company ID (IČO): 04027434
Email: info@bila.studio
(“BILA”, “we”, “us” or “our”).
Our online store is operated using Shopify.
2. Personal Data We Process
Depending on how you interact with us, we may process:
Identity and contact data, including your name, email address, telephone number, billing address and delivery address.
Order and transaction data, including products ordered, order history, returns, complaints, delivery information and transaction details.
Payment-related data. Payments are processed through payment service providers. We may receive information confirming your payment and limited transaction information. Payment providers may independently process payment information according to their own privacy terms.
Account data, where you create or use a customer account.
Communications, including emails, customer-service enquiries, requests, complaints and other communications with us.
Technical and usage information, including IP address, device and browser information, Website interactions and information collected through cookies and similar technologies.
Marketing information, including your marketing preferences and, where applicable and permitted, information concerning interactions with our marketing communications.
3. Purposes and Legal Bases
We process personal data only where we have an appropriate legal basis.
Orders and contracts
We process your contact, order, payment and delivery information to:
process your order;
receive and verify payment;
manufacture or arrange production of your jewellery;
deliver your order;
communicate about your purchase;
process returns and complaints; and
otherwise perform our obligations under the purchase contract.
Legal basis: Article 6(1)(b) GDPR — processing necessary for the performance of a contract or to take steps at your request before entering into a contract.
Legal and accounting obligations
We retain and process information where required to comply with accounting, tax, consumer-protection or other legal obligations.
Legal basis: Article 6(1)(c) GDPR — compliance with a legal obligation.
Customer service and protection of legal rights
We may process communications and transaction information to respond to requests, protect our legal rights, prevent misuse and establish, exercise or defend legal claims.
Legal basis: depending on the circumstances, Article 6(1)(b), Article 6(1)(c), or Article 6(1)(f) GDPR.
Where we rely on legitimate interests, those interests may include protecting our business, preventing fraud, maintaining security and managing legal claims.
Website security and operation
We process necessary technical information to operate and secure the Website, maintain functionality and prevent fraudulent or malicious activity.
Legal basis: Article 6(1)(f) GDPR and, where relevant, Article 6(1)(b) GDPR.
Marketing communications
Where required, we send marketing communications on the basis of your consent.
In circumstances where applicable law permits communications to existing customers concerning our own similar products, we may also send such communications as permitted by law, always providing a straightforward way to opt out.
You may unsubscribe from marketing communications at any time.
Analytics, advertising and non-essential cookies
Where consent is required, analytics, advertising and other non-essential technologies are activated only after you provide consent through our cookie settings.
Legal basis for related personal-data processing: Article 6(1)(a) GDPR where processing is based on consent.
Consent may be withdrawn at any time.
4. Shopify
Our Website and online store are hosted and supported by Shopify.
Shopify processes information necessary to provide the ecommerce platform, checkout, store functionality, security and related services.
Information submitted through the Website may therefore be processed by Shopify and its service providers.
Certain Shopify services may involve Shopify acting as a processor on our behalf, while for some functions Shopify may process personal data for its own purposes as described in Shopify’s own privacy information.
5. Other Recipients
Where necessary, personal data may be disclosed to service providers involved in operating our business, including:
ecommerce and website providers;
payment processors;
banks and payment networks;
delivery and courier companies;
IT, hosting and cloud-service providers;
email and communications providers;
analytics and marketing providers, where permitted;
professional advisers such as accountants and legal advisers; and
public authorities where disclosure is required by law.
We disclose only information reasonably necessary for the relevant purpose.
6. International Transfers
Some of our service providers, including technology providers, may process personal data outside the European Economic Area.
Where personal data is transferred to a country outside the EEA and an adequacy decision does not apply, appropriate safeguards required by applicable data-protection law are used, where necessary. These may include the European Commission’s Standard Contractual Clauses.
7. Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.
Order, transaction and accounting information may be retained for periods required by Czech accounting, tax and other applicable laws.
Information required for contractual claims or disputes may be retained for the applicable limitation period and, where necessary, until related proceedings are concluded.
Marketing information based on consent is retained until consent is withdrawn or the relevant marketing purpose otherwise ends, subject to information that we may need to retain to record your opt-out.
Technical information is retained for periods appropriate to security, Website operation and the relevant service.
8. Your Rights under GDPR
Subject to the conditions and limitations of applicable law, you have the right to:
obtain confirmation as to whether we process your personal data and request access to it;
request correction of inaccurate personal data;
request erasure of personal data;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing;
receive eligible personal data in a structured, commonly used and machine-readable format and exercise your right to data portability;
withdraw consent at any time where processing is based on consent; and
lodge a complaint with a competent supervisory authority.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact info@bila.studio.
We may request information reasonably necessary to verify your identity.
9. Czech Supervisory Authority
You have the right to lodge a complaint with a competent data-protection authority.
Our principal supervisory authority in the Czech Republic is:
Office for Personal Data Protection
Úřad pro ochranu osobních údajů (ÚOOÚ)
Pplk. Sochora 27
170 00 Prague 7
Czech Republic
You may also have the right to lodge a complaint with another competent supervisory authority in the EU, particularly in the Member State of your habitual residence, place of work or place of the alleged infringement.
10. Cookies
The Website uses cookies and similar technologies.
Strictly necessary technologies may be used where required to operate the store, shopping cart, checkout, security and other essential Website functions.
Analytics, advertising and other non-essential cookies requiring consent are not intended to be activated until you provide the relevant consent through our cookie-consent interface.
For more information, please see our Cookie Policy.
11. Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access.
No internet-based service can guarantee absolute security.
12. Children
Our products and Website are not directed at children.
We do not knowingly seek to collect personal data from children for the purpose of selling our products directly to them.
13. Automated Decision-Making
We do not intend to make decisions producing legal or similarly significant effects concerning you solely by automated processing unless we inform you where required by applicable law.
Fraud-prevention or payment services may use automated systems as part of their services.
14. Third-Party Websites
The Website may contain links or integrations relating to third-party websites or services.
Those services operate under their own privacy practices. We recommend reviewing their privacy information before providing personal data to them.
15. Changes to this Policy
We may update this Privacy Policy when our processing activities, Website, service providers or legal obligations change.
The current version and its last-updated date will be published on the Website.
16. Contact
For privacy questions or requests:
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
Company ID (IČO): 04027434
Email: info@bila.studio
COOKIE POLICY
Last updated: 28 September 2026
This Cookie Policy explains how Tereza Bílá, operating bila.studio (“BILA”, “we”, “us”, “our”), uses cookies and similar technologies.
1. What Are Cookies?
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.
Similar technologies may include local storage, pixels, tags and other technologies used to operate or understand interactions with online services.
2. Strictly Necessary Cookies
Some cookies and similar technologies are necessary for the Website and online store to function.
They may be used for purposes such as:
maintaining the shopping cart;
enabling checkout;
remembering essential selections;
authentication and customer accounts;
payment and transaction security;
fraud prevention;
load balancing; and
maintaining Website security.
Where applicable law permits, strictly necessary technologies may operate without consent because they are required to provide the Website or service requested by the user.
3. Analytics Cookies
Analytics technologies help us understand how visitors use the Website, including which pages are visited and how users interact with the store.
Where prior consent is required, these technologies will only be activated after you provide consent.
4. Advertising and Marketing Cookies
Advertising or marketing technologies may be used to measure marketing performance, understand interactions with advertising or provide more relevant advertising.
Where prior consent is required, these technologies will only be activated after you provide consent.
5. Shopify Technologies
Our online store is powered by Shopify.
Shopify and its service providers use cookies and similar technologies necessary to operate ecommerce functionality and may use other technologies depending on the services and settings enabled for our store.
The specific cookies in use may change as Shopify and the configuration of our store are updated.
6. Your Choices
When you first visit the Website, you may be presented with cookie controls allowing you to accept or reject non-essential cookies.
Non-essential cookies requiring consent should remain disabled unless you actively consent to them.
You may withdraw or modify your consent at any time through the Cookie Settings control available on the Website.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Cookie List
Because cookies used by an ecommerce website can change depending on Shopify configuration, installed applications, payment methods and integrations, the current cookie list should be made available through the Website’s cookie-consent management interface.
The information should identify, as applicable:
the cookie or technology;
its provider;
its purpose;
its category; and
its duration.
8. Contact
If you have questions concerning our use of cookies, contact:
Tereza Bílá
Knapovec 116
562 01 Ústí nad Orlicí
Czech Republic
Company ID (IČO): 04027434
Email: info@bila.studio